Privacy Policy

Privacy is of utmost importance to The Tea Salon; your personal details will not be given to anyone.

The following discloses our information gathering and dissemination practices for this website.

Your name, address, and telephone number are confidential. We will maintain this information in our secure database. We may use it to facilitate your user experience with our website, as well as, when necessary, to contact you. Your e-mail address will also be stored in our secure database, and we may use this address to contact you with announcements and information regarding news and events at The Tea Salon. We will not sell or provide your contact information to any other organisation who may be interested in making unsolicited contacts.

Terms & Conditions:

Delivery Policy:

The Tea Salon Certificates delivery via email

 

The Tea Salon Gift Certificates are delivered by email to the email address entered by the purchaser. Some email accounts (especially business email and Hotmail accounts) may categorise our email Gift Certificates as unwanted or ‘spam’ email. To avoid this please add our email address info@theteasalon.com.au to your address book.

 

The Tea Salon is not liable or responsible for any loss suffered as a result of an email Gift Certificate being blocked by web filters or firewalls. If the recipient does not receive the email Gift Certificate, please contact our office immediately on 02 9233 2231 to send Gift Certificate/s to an alternative email address. Alternatively, we can change the delivery method which would incur the normal delivery fee of that service.

 

The Tea Salon Gift Certificates delivery via Standard Post (Australia Only)

The Tea Salon offers a standard postal service.  We accept no responsibility for the Australia Post standard service. Delivery charges are non-refundable.

If for any reason your Gift Certificate doesn’t arrive via Australia Post, please contact us immediately and we can arrange to have the voucher emailed to you free of charge.

Please note: postal delivery is only available 9am-5pm Monday to Friday (except public holidays).  Otherwise please allow 72 hours for your order to be processed.

A re-delivery charge will apply (depending on the method chosen) if the item is lost, if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item.

 

The Tea Salon Gift Certificates delivery via Express Post (Australia Only)

The Tea Salon can also provide you with the Express Post tracking code to contact Australia Post in the event you need to locate the whereabouts of your delivery. We accept no responsibility for Australia Post Express Post service. Delivery charges are non-refundable. Please note:  Express postal delivery service is only available 9am-5pm Monday-Friday (except Public Holidays), otherwise please allow 72 hours for your order to be processed. A re-delivery charge of $10 will apply if the recipient is unavailable for receipt of delivery, if the delivery address is incorrect or if there is no safe place to leave the item. The Tea Salon is not liable for any loss suffered as a result of a Gift Certificate being lost in the Express Post mail process or not arriving on time.

 

Refund Policy

All Gift Certificates purchased from The Tea Salon (either via on-line or directly from The Tea Salon) are non-refundable and not exchangeable or redeemable for cash.

Please note that each Gift Certificate is valid for 12 months from the date of purchase.  Please be advised that the expiration date is final and cannot be extended.